# Bob Smith Ford - Detailed Adviser Profiles > Organization: Bob Smith Ford > Team Site: https://bobsmithhardinford.adviserly.com > Dealership Homepage: http://www.bobsmithhardinford.com/ Companion to [llms.txt](https://bobsmithhardinford.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Cassondra Bales - Profile: [https://bobsmithhardinford.adviserly.com/cassondra-bales](https://bobsmithhardinford.adviserly.com/cassondra-bales) - Department: Sales (Sales) - Title: Product Specialist - Rating: 4.9 stars (128 ratings, 79 reviews) - Lifetime vehicles sold: 787 - Recent vehicles sold: 10 - Sales specialties: AVIATOR, CX-5, F-150, NAVIGATOR, SUPER DUTY F-35 - Call: 2097813471 I am from Billings, MT. Love to travel; lived in California for over 20 years. My hobbies and interests include painting and singing. I don’t have any children, but I have the most amazing nephew. He is autistic and the coolest kid around. I’m a true people’s person who loves making conversation with anyone. I joined the auto industry almost 4 years ago. The proudest aspect of my job is customer service and product knowledge. I take a non-pushy approach, and listen to what my customers are looking for. The most important thing is to make sure they get what they want, and to fit a purchase within their budget. I am truly passionate about making our customers happy. When the customer is happy; my job is done! Recent reviews: - 2026-04-17 | 5.0/5 | Jovina C. — I had a wonderful experience purchasing my Mazda CX-5 thanks to Cassondra. She was professional, patient and incredibly helpful from start to finish. She ensured everything went smoothly and made the whole process comfortable and easy. I truly appreciate her outstanding service. More power and blessings to you Cassondra. See you on our next transaction🥂🚖 - 2026-02-08 | 5.0/5 | Sohrab S. — Phenomenal. Very helpful and knowledgeable about the vehicle, never pushy, pleasant and professional to work with. Great follow through. Top 1% of all salespeople in the auto industry. - 2025-12-17 | 5.0/5 | Constance W. — She was great. Kind helpful professional answered all my questions and was very patient with me ! Also always was available answering me very promptly!! ### Dane Smith - Profile: [https://bobsmithhardinford.adviserly.com/dane-smith](https://bobsmithhardinford.adviserly.com/dane-smith) - Department: Sales (Management) - Title: General Sales Manager - Bob Smith Motors - Lifetime vehicles sold: 2 - Recent vehicles sold: 1 - Sales specialties: NAVIGATOR, SIENNA ### Jake Tooker - Profile: [https://bobsmithhardinford.adviserly.com/jake-tooker](https://bobsmithhardinford.adviserly.com/jake-tooker) - Department: Sales (Sales) - Title: Product Specialist - Rating: 4.9 stars (204 ratings, 131 reviews) - Lifetime vehicles sold: 972 - Recent vehicles sold: 16 - Sales specialties: AVIATOR, CX-5, F-150, NAUTILUS, SUPER DUTY F-35 - Call: 4063716637 I love Montana and our opportunity to enjoy God's country. During my free time away from the office, my favorite hobbies are hunting, fishing, snowboarding, and hiking. People travel from all over the world to experience what we have in our back yard. On almost every outing, I always bring my sidekick Ollie. He's a two-and-a-half-year-old Welsh Corgi and Mini Aussie cross-breed. I love to spend time with family and friends, especially my high school sweetheart, Ashley. I am also a sneakerhead and music fan. I joined the auto industry six years ago and became a team member at Bob Smith Motors in August 2016. My priority is to make purchasing a car fun for my customers. When you want a simple and enjoyable buying experience, stop by the dealership and ask for Jake Tooker. Recent reviews: - 2026-03-27 | 5.0/5 | Lynn J. — This is the second time I’ve worked with Jake when buying a new vehicle and both times I’ve been very satisfied. He has gone above and beyond in helping me set up and become comfortable with the many new features of my Mazda CX-5. ~ Lynn Jensen - 2025-11-05 | 5.0/5 | Leanne M. — Jake was very knowledgeable and very flexible to deal with. We purchased our last vehicle from Jake and will purchase our next one as well. Hats off to Jake for an awesome buying experience. Love Bob Smith Motors!! - 2026-02-19 | 5.0/5 | Thomas S. — Nice guy - no pressure, very knowledgeable, helpful, easy to learn from and available for support! We fully recommend Jake. ### Joel Hiles - Profile: [https://bobsmithhardinford.adviserly.com/joel-hiles](https://bobsmithhardinford.adviserly.com/joel-hiles) - Department: Sales (Sales) - Title: Product Specialist - Rating: 4.8 stars (179 ratings, 110 reviews) - Lifetime vehicles sold: 1079 - Recent vehicles sold: 6 - Sales specialties: CX-5, EXPLORER, F-150, NAVIGATOR, SUPER DUTY F-35 - Call: 4068606335 I’ve been part of the Bob Smith Motors family for over 15 years, and it’s truly been a pleasure working with a locally owned business that values honesty and transparency. My goal has always been to make the car-buying experience smooth, stress-free, and enjoyable. I take pride in helping people find the right vehicle for their lifestyle, budget, and long-term needs—without pressure or gimmicks. Whether you’re looking for a reliable daily driver, a roomy SUV for the family, a tough truck, or a performance car, I bring years of experience and product knowledge to guide you every step of the way. Putting customers first isn’t just a motto—it’s how I work, and it’s why so many of my clients come back and send their friends and family year after year. When I’m not at the dealership, you’ll usually find me fishing, golfing, racing, or just enjoying anything to do with cars. That passion fuels both my professional expertise and my personal love for the automotive world. If you’re searching for a friendly, knowledgeable, and experienced salesman at Bob Smith Motors, I’d be happy to help you drive home in the right vehicle. Recent reviews: - 2026-02-17 | 5.0/5 | Nicholas B. — I recently had an excellent experience with my Bob Smith salesman, Joel Hines. I texted him and we quickly negotiated a very fair price on a new Mazda. I placed a deposit and arrived from Idaho the next weekend to pick the car up. Everything was as advertised, Joel was prepared for our arrival and topped off the car, and I was headed down the road in about 20 minutes. I've purchased many cars in many states and have never had such an easy and professional experience. Zero pressure to purchase protection packages, warranty, financing, and none of the games that are sadly frequent in this industry. I would happily do business again here in the future, and highly recommend. - 2025-12-29 | 5.0/5 | Joshua T. — Joel was a great person to deal with at Bob Smith. He was very helpful in explaining all the different things the new truck does. Before I had a older vehicle and this new to me 2023 F150 Lariat has more bells and whistle's that I could ever need. Even after purchasing the truck he continues to be helpful anytime I call he is right there to answer any of my questions. Thanks Joel and the Bob Smith Team!! - 2026-02-07 | 5.0/5 | Cari S. — Joel was amazing!! Made our buying time with Lincoln a very great experience!! Very friendly and easy to work with-- and got me and my husband in and out in a few hours. I would highly recommend Joel and the Lincoln dealership as a whole to anyone looking to buy a car. Heck!! I'd go back to them!! Thank you Lincoln and Joel for making our car buying day wonderful!! ### Matt Christensen - Profile: [https://bobsmithhardinford.adviserly.com/matt-christensen](https://bobsmithhardinford.adviserly.com/matt-christensen) - Department: Sales (Sales) - Title: Product Specialist - Rating: 4.9 stars (318 ratings, 218 reviews) - Lifetime vehicles sold: 1397 - Recent vehicles sold: 10 - Sales specialties: AVIATOR, CX-5, F-150, MKX, NAVIGATOR - Call: 4066726835 Born in Washington State, but I’ve lived in ID & NV before moving to Billings. Love college sports. Fan of the Oregon Ducks, Cowboys & Mariners. Father of 1. Love to fish & play any sport that involves throwing & catching. My hassle-free approach helps customers find the car of their dreams. Recent reviews: - 2026-03-24 | 5.0/5 | William A. — First, Matt is a great person which makes him an excellent sales advisor when purchasing a new car. Matt is very responsive and attentive to all communication. He makes you feel like you’re his only customer. I highly recommend you choose Matt for your car buying needs. - 2026-03-23 | 5.0/5 | James B. — Excellent. He was timely in my questions and request. The sales process was quick and and hassle free. The whole team at Bob Smith is great. I met with the shop foreman and some of his staff who help me out on an issue and were very helpful. - 2026-01-06 | 5.0/5 | Erin J. — Matt is so easy to work with! He'll work to find you a deal. No annoying pressure! And he'll make sure you know your new vehicle before you take it home. Highly recommend! ### Richard Ryan - Profile: [https://bobsmithhardinford.adviserly.com/richard-ryan](https://bobsmithhardinford.adviserly.com/richard-ryan) - Department: Sales (Sales) - Title: Product Specialist - Rating: 4.9 stars (16 ratings, 9 reviews) - Lifetime vehicles sold: 145 - Recent vehicles sold: 3 - Sales specialties: 2500, EXPLORER, F-150, FUSION, SUPER DUTY F-35 - Call: 406-850-8384 My name is Richard Ryan, and I've been working as a product specialist at Bob Smith Motors for a number of years, and have known the family almost all my life. I specialize in 5-Star customer service to make sure you have the best car buying experience possible. What I like about the job is that I have a lot of really cool products to work with, and more importantly great customers to assist. Car buying can be pretty stressful and intimidating, especially if you’ve never done it before. I always make sure people are well cared for from the moment they walk in and get an awesome deal. I come from a long line of automotive sales experts. For over 70 years, my family has helped hundreds of thousands of local people get the vehicles they want and need. I’m honored to be able to continue that tradition here in Billings with Bob Smith! Talk with me today about what we can do for you. Recent reviews: - 2026-03-08 | 5.0/5 | Cobey G. — Rich was top-notch. This is the second vehicle I have purchased from him and will continue doing business with Bob Smith as a whole. Shortly after I purchased my vehicle my wife’s car was in the shop (we didn’t purchase this vehicle from Bob Smith, we just have it serviced there) and I had a family emergency and Rich came in on his day off and personally delivered my vehicle home so I didn’t have to worry about it. You won’t find that with just any salesman. - 2024-06-30 | 5.0/5 | Charles H. — Great, he ACTUALLY cares about Customer Satisfaction and was willing to help me with a couple of minor issues and I'm extremely happy! - 2024-05-13 | 5.0/5 | Cobey G. — Richard was excellent to work with! Absolutely zero pressure! I would like to buy all my vehicles from him moving forward! ### Scott Mayberry - Profile: [https://bobsmithhardinford.adviserly.com/scott-mayberry](https://bobsmithhardinford.adviserly.com/scott-mayberry) - Department: Sales (Sales) - Title: Product Specialist - Rating: 4.8 stars (146 ratings, 89 reviews) - Lifetime vehicles sold: 825 - Recent vehicles sold: 9 - Sales specialties: CX-5, F-150, MKX, NAUTILUS, NAVIGATOR - Call: 4066964973 A dedicated MSU graduate and Colorado Springs native, I’ve called Billings home since 1990. Since joining the Bob Smith Motors team in 2011, I’ve focused on building lasting relationships through transparency and deep product expertise. Whether you are looking for a rugged F-150 or a refined Lincoln, my goal is to make your experience seamless and low-pressure. As a parent to a wonderful son, I understand the importance of finding the right vehicle for your family’s needs and budget. When I’m not at the dealership, you’ll likely find me at a Billings Mustangs game, working on my golf swing, or firing up the grill for a weekend cookout. Certifications & Expertise I am proud to maintain high industry standards to better serve my clients: Lincoln Master Certification Mazda Certified Specializing in: F-150, CX-5, Navigator, and the full Mazda CX-series lineup. What My Clients Say "Scott was easy to work with, knowledgeable, and follows up... He cares about his customers." — George Z. "Professional and friendly. Very knowledgeable of the Lincoln lineup... Nice overall experience!" — Christopher F. Ready to find your next vehicle? I’m super loyal to my clients, and I’d love to help you find the perfect match. Contact me at 406-696-4973 Recent reviews: - 2026-02-03 | 5.0/5 | Barbara R. — He was very friendly and professional. He explained everything very simply so that I understood everything and he asked questions to understand what I was looking for and matched me with the perfect vehicle that was right in my budget! - 2026-02-23 | 5.0/5 | Christopher F. — Professional and friendly. Very knowledgeable of the Lincoln lineup and vehicle capabilities. Nice overall experience at Bob Smith! - 2026-03-16 | 5.0/5 | Joe W. — Scott is probably my favorite car sales man ever. Made the experience one I will come back to. ### Alexus Liming - Profile: [https://bobsmithhardinford.adviserly.com/alexus-liming](https://bobsmithhardinford.adviserly.com/alexus-liming) - Department: Service (Service) - Title: Customer Service - Rating: 4.9 stars (16 ratings, 9 reviews) - Lifetime vehicles serviced: 1917 - Recent vehicles serviced: 97 - Call: 4066651211 The name is Alexis Liming, and I'm an experienced service advisor at Ford Motor Company. I bring more than 5 years of experience into the automotive industry, and have developed a reputation for providing exceptional guest services and going above and beyond to ensure that every customer leaves satisfied. I have a deep understanding of all aspects of vehicle maintenance and repair, and I'm always willing to answer questions and provide guidance to customers. I take pride in my work and I'm committed to ensuring that every vehicle that comes into the service department is serviced to the highest standards. In my free time, I enjoy walking my dogs and spending time with my family. Recent reviews: - 2025-04-27 | 5.0/5 | Bart H. — I am so happy to have Bob Smith Ford as my dealer. Last trip, the mechanic found a problem, and fixed it, that I am pretty sure would not have been seem by anyone else. My vehicles go nowhere else for service! - 2024-11-13 | 5.0/5 | Douglas B. — Service was completed in a timely matter and all questions or concerns were answered. Very pleased.. - 2025-03-24 | 5.0/5 | Susan M. — Kept me informed on status of vehicle and quick service. Very pleasant experience ### Andrew Broadman - Profile: [https://bobsmithhardinford.adviserly.com/andrew-broadman](https://bobsmithhardinford.adviserly.com/andrew-broadman) - Department: Plus (Administration) - Title: Marketing Manager - Call: 4066560000 I'm thrilled to join Bob Smith Motors and be part of such a fantastic family organization. Outside of work, my wife and I are passionate about the outdoors and can't wait to experience all that Montana has to offer. We love snow skiing, fishing, camping, and biking. ### Chris Ramberg - Profile: [https://bobsmithhardinford.adviserly.com/chris-ramberg](https://bobsmithhardinford.adviserly.com/chris-ramberg) - Department: Plus (Service) - Title: Bob Smith Ford Shop Foreman - Call: 4066651211 Bob Smith Motors Team Member ### Dave Goodpaster - Profile: [https://bobsmithhardinford.adviserly.com/dave-goodpaster](https://bobsmithhardinford.adviserly.com/dave-goodpaster) - Department: Plus (Parts) - Title: Parts Manager - Hardin Ford - Lifetime vehicles serviced: 2 From Lewistown, MT. I attended Fergus County High School. For 32 years, I’ve been providing customers with the advice that they can trust. By taking my time to access the needs of each customer, I’m able to identify with them, & provide every client with the exact products that their vehicle needs. ### Halo Harris - Profile: [https://bobsmithhardinford.adviserly.com/halo-harris](https://bobsmithhardinford.adviserly.com/halo-harris) - Department: Plus (Technicians) - Title: Service Technician--Hardin Ford I joined the auto industry in 1999 and have enjoyed meeting some of the most amazing people throughout the years. I have a reputation for building cool cars, trucks, and motorcycles. When it comes to my other interests, I enjoy hiking, fishing, racing, and rockhounding. I can fix almost anything and enjoy fabricating my own tools. I have a genuine love for giving back to others, which is why I donate to the Ronald McDonald House. When it comes to working at the dealership, I strive to provide quality service to every customer. The safety of my guests and their families is always the top priority. ### James Greer - Profile: [https://bobsmithhardinford.adviserly.com/james-greer](https://bobsmithhardinford.adviserly.com/james-greer) - Department: Plus (Technicians) - Title: Sales & Service Support Greenacres, WA native. I enjoy NASCAR, snowboarding & traveling; I’ve been to all 50 states in America. I like to shoot pool and modify cars in my spare time. I’ve been in the auto industry since 1976, & I’m known as the jack of all trades at Bob Smith Motors. I have a true passion for fixing cars. ### Jeri Domson - Profile: [https://bobsmithhardinford.adviserly.com/jeri-domson](https://bobsmithhardinford.adviserly.com/jeri-domson) - Department: Plus (Administration) - Title: Office Manager - Lifetime vehicles serviced: 868 - Recent vehicles serviced: 14 - Service specialties: F-150, MKX, SUPER DUTY F-350 SRW I grew up in Cody, WY, and I attended Northwest Community College. I’ve been in the auto industry since 1980. I work hard to help the dealership run as smoothly as possible in order to keep our customers happy at all times. In my spare time, I love spending time with my grandsons, and my dogs. ### Karsten Scheafer - Profile: [https://bobsmithhardinford.adviserly.com/karsten-scheafer](https://bobsmithhardinford.adviserly.com/karsten-scheafer) - Department: Plus (Technicians) - Title: Technician Bob Smith Motors Team Member ### Kayne Fisher - Profile: [https://bobsmithhardinford.adviserly.com/kayne-fisher](https://bobsmithhardinford.adviserly.com/kayne-fisher) - Department: Plus (Technicians) - Title: Service Technician Bob Smith Motors Team Member ### Kevin O'Malley - Profile: [https://bobsmithhardinford.adviserly.com/kevin-o'malley](https://bobsmithhardinford.adviserly.com/kevin-o'malley) - Department: Plus (Management) - Title: Used Vehicle Manager - Lifetime vehicles sold: 7 - Lifetime vehicles serviced: 2 - Recent vehicles sold: 1 - Recent vehicles serviced: 2 - Sales specialties: MKC, MKS, MKX, SILVERADO 1500, SUPER DUTY F-35 Thank you for choosing Bob Smith Motors to handle your car needs. We have a great inventory of used vehicles that you can choose from. Our team works hard to help you find the perfect vehicle to suit all of your needs. You can depend on us to provide you with extensive product knowledge and exceptional service. We take care of our guests from start to finish, and never leave any questions unanswered. Stop in and see us to find your next vehicle! ### Lance Gordon - Profile: [https://bobsmithhardinford.adviserly.com/lance-gordon](https://bobsmithhardinford.adviserly.com/lance-gordon) - Department: Plus (Management) - Title: General Sales Manager - Hardin Ford Billings native. In addition to playing golf, I’m an avid fly fisherman. When it comes to wrestling, I love the sport: AAU, High School, College & Olympic wresting. I’m always ready to talk college sports, & you guessed it… Wrestling! For 22 years, I’ve been helping customers find their dream car! ### Michael Mutch - Profile: [https://bobsmithhardinford.adviserly.com/michael-mutch](https://bobsmithhardinford.adviserly.com/michael-mutch) - Department: Plus (Management) - Title: Finance Director I love being a part of the finance team at Bob Smith Motors. We have the best group of workers within the automotive industry. Seeing the smiles on our customers’ faces as they receive financing for their dream car is priceless. A lot of customers think they will be denied credit, which is why it makes us feel great when we get them approved. Stop in today and receive great service, the best deals, and high-quality vehicles that you can depend on! ### Robbie Smith - Profile: [https://bobsmithhardinford.adviserly.com/robbie-smith](https://bobsmithhardinford.adviserly.com/robbie-smith) - Department: Plus (Management) - Title: General Manager - Lifetime vehicles sold: 13 - Lifetime vehicles serviced: 15 - Recent vehicles sold: 2 - Recent vehicles serviced: 2 - Sales specialties: AVIATOR, F-150, NAVIGATOR, NAVIGATOR L, SUPER DUTY F-35 - Service specialties: EXPLORER, PATHFINDER, RANGER Approaching 30 years of 3 generation family-owned dealership experience. Married high school sweetheart, and have 2 amazing sons. Hobbies include skiing, golf, and travel. My top priority is to carry on the great legacy of "Big" Bob Smith.